CRM selection and implementation 1-2 years down the track
1:15 PM - 2:15 PM AEST
Speaker(s): Nikki McGregor, Director, Development Services, Monash University, Alison Kinder, Advancement Services Manager, The University of Newcastle, Simon Watson, Head Advancement Systems and Business Intelligence, Australian national University
Session Description: Implementing a new Advancement CRM is a project that many institutions embark upon at some point, and often more than once. Regardless of the size of your institution, the maturity of your fundraising program or the main driver for a project of this type, it is a significant undertaking and there can be many hiccups along the way. That said, doing your research, understanding what you’re embarking upon and why, making sure you are appropriately resourced and having a plan are all likely to play a significant role in the success of your CRM implementation. Join this moderated panel discussion to learn from the experiences of three institutions who have recently implemented a new Advancement CRM.