Compassion in your stewardship practice
4:15 PM - 5:15 PM PST
Speaker(s): Jessika Kaiser, Associate Director of Donor Relations, University of Oregon, Andrea Olson, Director of Stewardship and Donor Relations, University of Oregon
Competencies: Relationship BuildingEmotional Intelligence
Experience Level: Level 2- Emerging Early CareerLevel 3- Practicing Mid Level Career
Elective Session
Emotionally difficult situations are commonplace in donor relations. Our presentation goals are to address these difficulties head-on while providing rubrics which participants may use to navigate these situations in their own donor relations practices. These challenging situations include stewarding memorial funds and legacy donors, outreach to donors with planned gifts, creating relationships that last beyond personnel transitions, and acknowledgements of a spouse or loved one’s passings.