Frontline Support: The Unsung Heroes that Drive Your Fundraising Forward
9:00 AM - 10:00 AM CT
Speaker(s): Genna Henry, Assistant Director for Prospect Development, The University of Texas at Austin, Alana McCloskey, Assistant Director for Prospect Development, The University of Texas at Austin
Elective Session
An overview of how UT-Austin has built a cohesive and comprehensive frontline support cohort across multiple teams throughout the University Development Office and campus. By allowing these cross-campus partnerships, fundraisers can focus on their fundraising objectives as opposed to managing their support team. Frontline Support managers serve as a vital link for the fundraiser and frontline support staff members by taking on recruitment, hiring, onboarding, training, conflict resolution, and management responsibilities.