Session Description: The technological landscape has dramatically changed the way Advancement teams work together. Oftentimes, the service teams supporting the front-facing business have not kept up with organizational changes and demands. Updating skills, setting expectations, and shifting team culture in ways that make staff feel valued, respected, and safe can be tricky. This session focuses on how leaders can help team members “level up” in ways that lead to higher productivity, more professionalism, and better flexibility to meet future needs.