Choosing the right CRM and community management tool is essential for engaging alumni and other key stakeholders, and for managing and analysing data to inform your work. What are the key elements to consider when choosing a new system and how can you implement it successfully, so that it supports your team's goals? Receive recommendations on do's and don'ts from professionals who have gone through this process and leave equipped with practical ideas that will help you procure and set up the system your institution needs.