With competing communications priorities and a limited news team, Cal State Fullerton’s Office of Strategic Communications and Brand Management created a user-generated website for the campus community to share news, announcements and accomplishments. Learn how we launched the site, set guidelines for content submission, promoted its widespread use and grew submissions by 20% from year one to two. Additionally, our user-generated content site has become a tool for fundraisers to increase the volume of donor stories and capture information for prospect research; a tool for talent management teams to recognize faculty and staff achievements at all levels; and a tool for expanding internal news and promoting inclusive coverage by empowering campus partners to share their information.

We will provide tips and lessons learned on how to maintain daily operation of the site (managed by professional writers!), discuss practical and ethical considerations for non-writers sharing content, share the campus feedback we have received, and give you a preview of our next steps as we get ready to launch version 2.0.