Plenary- Can't get no (donor) satisfaction? Here's how we started measuring…..
10:15 AM - 11:00 AM GMT
Speaker(s): Jenny Barker, Senior Head of Supporter Experience and Data, The Prince's Trust, Emily Bush, Alumni and Supporter Experience Manager, London School of Economics and Political Science
Plenary
Join Emily and Jenny to learn about the model The Prince's Trust developed to measure donor satisfaction consistently across major giving, corporate, trusts, events and individual giving. You will hear about the approach, implementation and the impact of the model, as well as any learnings, and any tips on how to implement it successfully.