How to Analyze Donor Behavior and Retention by building and using a Sankey diagram
11:30 AM - 12:30 PM CT
Speaker(s): Michael Martinez, Director, Information Systems, Florida International University Foundation, Inc.
Competencies: Industry or Sector ExpertiseStrategic Thinking
Elective Session
We created a visualization to better understand our donor behaviors. Previously, donor trends were analyzed in a two-dimensional way. They were tracked year after year basis in buckets by giving levels. However, it was unclear if a unique donor was increasing, decreasing, or remaining in the same giving level. Using the Sankey diagram provides a visual of the donor flow and creates a more strategic approach to viewing their behavior. Also, provides opportunity for more personalized strategies. For example, creating targeted messaging to donors that are giving less and on the other hand encouraging donors that are increasing their donations.