Closing Key Session: Chief Experience Officers in Education
10:00 AM - 11:00 AM ET
Speaker(s): Mo Cotton Kelly, Senior Vice President of Stakeholder Engagement and Chief Operating Officer, University of Connecticut Foundation, Melore Nielsen, Vice Provost for Student Success, Seattle University, Todd Sloan, Vice President for Development, Quinnipiac University, Lisa Marsh Ryerson, Provost, Southern New Hampshire University
Closing Keynote
Earlier this year, the Chronicle of Higher Education noted an emerging role on senior leadership teams in education--the Chief Experience Officer--borrowing a model in the corporate world, especially in health care and retail. The role is designed to span the design of the student experience, from point of first recruitment contact through engaged alumni. What implications does such a role have for advancement professionals? What challenges and opportunities does it present? What can we learn from institutions that are early adopters?