Erica Arroyo is the Associate Vice President of Engagement at the University of Miami. She has been with the University for 15 years and is responsible for the following areas: lifelong engagement of alumni, parents, faculty/staff, and friends of the University through a variety of programming; family relations, which includes the Parents Program, legacy admission, and student engagement; volunteer leadership development including the management of five leadership boards, campaign volunteer leader development, and overall University best-practices for advisory groups; and management of an annual giving and digital engagement team responsible for solicitations under $50,000.

She most recently served as Interim Associate Vice President of Alumni Relations and Annual Giving, and Executive Director of Development, Alumni Relations. During her time at the University of Miami Erica has launched several new programs including Meet the CEO, ’Canes Day of Service, ’Canes Community Scholarship Challenge, massive open online courses for alumni, and the University’s first ever Giving Day which raised $1.5 million in 2019. She was also integral in leading the Alumni Association’s third strategic planning process that lasts until the year 2025.

Erica has received 10 CASE awards during her career, including the 2015-2016 Grand Award for the CASE International Platinum category of Best Practices in Alumni Relations for District III, for the University’s comprehensive legacy engagement program. Erica served on the CASE III planning committee from 2015-2017 as co-chair for the alumni track, and served as director of volunteer engagement for the CASE III Board of Directors from 2017-2019. She is currently serving as secretary of the CASE III Board of Directors until 2021. She is a member of the ACC Alumni Directors group and has served as a guest speaker at various conferences, the most recent being the 2019 CASE International Conference on Alumni Engagement.

Erica earned a Bachelor’s of Science in Communication, with concentrations in Broadcast Journalism and Theatre, and a Master’s of Liberal Studies from the University of Miami. Prior to her role at the University, she managed the Board of Trustees at Florida International University.