Rachel Spencer is a true phonathon expert with a long and varied career in telefundraising. Over the last decade she has graduated from student caller, to professional telefundraiser, to phonathon manager and now phonathon advisor and consultant. In her current role at VanillaSoft, Rachel works closely with more than 50 universities around the world on a wide variety of telephone-based campaigns. In previous roles, Rachel has managed teams of 40 telephone fundraisers, worked with the likes of Oxfam, Unicef, NSPCC and Cancer Research UK, and set telephone campaign records from the most funds raised to the best campaign ROI.