Rachel Spencer is a telefundraising expert and alumni engagement enthusiast. Over the last decade she has graduated from student caller, to professional tele-fundraiser, to campaign manager and beyond. In her present role at VanillaSoft she lends her experience to more than 100 universities around the world on a wide variety of primarily telephone-based outreach campaigns. In previous roles she has managed teams of 40 telephone fundraisers, worked with the likes of Oxfam, Unicef, NSPCC and Cancer Research UK, and set telephone campaign records from the most funds raised to the best ROI.