When you think of “etiquette,” you most likely think of table manners and thank-you notes. But understanding proper workplace behavior can do a lot to advance your career and make your institution successful. Here are a few things to know about workplace etiquette.

• Communicate expectations. Managers should inform staff about expectations for workplace etiquette; it’s a good idea to do this verbally and in writing to make sure the messages are understood. General standards of etiquette should cover punctuality and preparation; dress code; respectful and professional communication; customer service excellence; and workplace civility and boundaries. If you are new to an organization, make sure you are familiar with these etiquette standards.
• Invest in training. Realize that the “soft skills” that make up workplace etiquette—clear and respectful communication, for instance—are not innate; they can be taught and learned. Consider investing in this training for yourself and/or your staff.
• Model good behavior. When you handle a demanding colleague with civility or celebrate a coworker’s success, you are making yourself a model of good workplace behavior.

For more advice, read “Leveraging Professional Etiquette as a Competitive Advantage.”