Tom heads the Operations team within the University of Manchester’s Development Services function.  The Operations team are responsible for information management and compliance; systems, including the alumni and supporter database; reporting; insight and analysis; training and user support; and gift processing. Tom also has responsibility across planning, performance and campaign operations. His career began in alumni relations and regular giving at the University of Salford before a move into Salford's newly created Advancement Services team, which he progressed to lead across all its functions.