The work of Advancement teams is ever-changing to meet the needs of those we seek to engage with our institutions – and the needs of our institutions themselves. How can you diagnose when a change to a process, a role or a function is needed and collaborate across your team and institution to deliver it? Fran Sponsler, Executive Director of Proposition Development and Campaign at London Business School will share a case study on how to approach change management based on the lessons learned from setting up a new proposition development function over the last year.