Lessons learned from the University of Edinburgh as they look to improve working practices to be more efficient and effective through collaborative working with fundraisers to give both areas ‘power of agency’. The session will share insight to making good decisions and taking confident action.

If there’s one thing that successful fundraising relies upon, it’s communication. Donors need to be engaged, inspired, and understand the impact of their support, but it doesn’t stop there! In order to ensure that we’re providing the best possible experiences for donors – and retaining their loyalty and support - we need to make sure that behind the scenes, we are speaking the same language, and understand each others needs. In this session, we’ll discuss how seeing each other as partners, and working together from conception to completion of a project makes for a smoother journey, and investing time in developing a shared understanding the needs of all areas (from gift management, finance, data and data processing to donor stewardship) can transform the way we all work for the better.

Through Blackbaud’s Customer Success stories, join this listen & learn to hear about industry peers doing remarkable transformations in People, Process, Technology – gain an understanding of the four ingredients underpinning successful and modernising advancement departments and how to grow these skilled areas of the office: • Feeling capable with appropriate Infrastructure • Feeling confident with readable & accessible Insight • Feeling available with a Synchronised ecosystem • Feeling innovative with Augmentation in Philanthropy & Partnership progression Chris Webber, Blackbaud Customer Success manager will share with you Blackbaud's collaborations with Institutions across the UK & Ireland. Peers working on impact & productivity gains in campaign development & major giving donor experiences, regular giving donor experiences and alumni participation experiences. Additionally receive a stellar 10-minute demonstration on how to begin using advanced technologies like automation and artificial Intelligence with Blackbaud Professional Services Consultant, Hollie McKain.

Join Tom Smith (Loughborough), and Divya Krishnaswamy (CASE) to learn more about using CASE Insights benchmarking results to your advantage and make it work for you.