Bob Dylan was not singing about higher education when he sang “the times they are a changin’,” but indeed many universities nationwide are experiencing an era of challenge and change. Our relatively small school at the flagship university in Colorado has experienced significant change over the past year-plus — from deanship transitions to sweeping budget and organizational change. These changes have led us to pivot and evaluate our communications strategies in real time while we attempt to remain true to our mission and center community-building among faculty, staff, students, and supporters. We don’t have all the answers, but we know we are not the only ones interested in exploring inclusive and transparent communications strategies during times of change and processing our emotions as staff leaders. In this interactive session, we will work through lessons learned around change management in our school as we explore case studies together about budget constraints, political scrutiny, leadership transitions, humanizing change management, and more.

In an era where donor count is trending down and questions about the value of higher education are trending up, how can communications and marketing professionals keep audiences engaged and ready to give? With the help of some killer sticker incentives and a little ingenuity, Kansas State University Foundation is daring to ask donors what they care about and then creating personalized content strategies that hit the engagement mark.