For years, alumni engagement leaders have been feeling the burn of quantifying the results of our work. Never as easy to quantify as dollars in the door and other frontline fundraiser metrics, we find ourselves trying to justify funding and support for our work without being able to show the ROI as easily as frontline fundraisers. Have we been making it too complicated? In this session, Ellen Whitlock Baker and Aaron Clarry will outline how we have created an efficient way to measure and report alumni engagement metrics at Seattle University because of the strong partnership we’ve developed between our two shops. We will show how you can simply collect and report out on some of the CASE AEM data, even if you can’t track it all. We’ll also show examples of key reports to leaders and team members to keep alumni engagement metrics accurate and top of mind. This session is great for alumni engagement professionals as well as those who work in advancement services roles; it’s with our power combined that we are able to more effectively report on engagement KPIs.

In today’s diverse higher education environment, inclusive communication is not just an option but a necessity. This session aims to equip higher education professionals with the knowledge and strategies to better understand, identify, engage on and communicate observances important to diverse communities. From religious holidays to cultural heritage months, recognizing these events helps build an inclusive campus environment in which diverse community members can see themselves reflected in, promotes mutual respect, and enhances student, staff and faculty understanding of and engagement with equity and anti-racism. We’ll explore emerging practices to consult and collaborate with communities on communication initiatives, develop tools and mechanisms to better cooordinate amongst institutional communication partners (particularly of relevance to those in large, decentralized organizations), and assess and develop appropriate communication and engagement approaches – including social media, programming considerations and leadership messaging. We’ll share experiences and invite a participatory discussion on promising practices and ways to navigate expectations, manage reactive situations and take on proactive approaches. Participants will better understand how these efforts help cultivate knowledge and inspire behaviour change to build a more inclusive university community. Delve into essential components: understanding the rich tapestry of observances, crafting dynamic communication strategies for diverse audiences, embedding observances into the fabric of institutional communications, and measuring outcomes. Walk away with actionable insights and strategies to cultivate inclusivity, elevate awareness of equity and anti-racism, and ignite community engagement through vibrant observance communication initiatives at your institution. This session is tailored for professionals looking to optimize the celebration of key observances crucial to our diverse student, faculty, and staff communities. Leave equipped with actionable insights to drive inclusivity, elevate cultural awareness, and enhance community engagement through impactful observance initiatives at your institution. University of British Columbia campuses are situated within the traditional territories of the Musqueam, Squamish and Tsleil-Waututh, and in the traditional, ancestral, unceded territory of the Syilx Okanagan Nation and their peoples.

Mentorship is not a numbers game, it is an opportunity to connect your alumni community in a tangible way to the institution and future alumni. By creating an interconnected, fulsome mentorship platform that encourages connection worldwide, you expand the ability of alumni and students to achieve greater success in their careers and personal development, while enhancing the reputation of your institution.

In this lightning-fast session, we’ll condense 25 years of higher ed print communications experience into 60 ideas that you can use TODAY to make your print publications more read, more loved, and more valuable. From optimizing your print publications for the coffee table to techniques that can 8x the effectiveness of your headlines, to “engagement engineering” to make stories as feedback-friendly as possible, participants will come away with concrete ideas that they can implement immediately and make a real difference for their publications and communications.

In 2022, the Office of Alumni Relations (OAR) engaged an alumni volunteer committee as the Alumni Recognition Focus Group (ARFG) to re-design alumni recognition and awards programming at Mount Royal University (MRU). The revamped program that emerged in 2023, the Outstanding Alumni Awards, integrated direct feedback from these alumni volunteers and aligned alumni recognition directly to Mount Royal’s vision and values while supporting the strategic goals from both the Alumni Relations strategic plan and the overall University Advancement strategic plan. This shift has created the opportunity to celebrate alumni who may not have received recognition under the previous, achievement-focused format and provides the opportunity for deeper relationship building with a wider alumni audience. The Outstanding Alumni Awards (OAA) is a year-round program engaging alumni, priority campus stakeholders and friends of the university actively in volunteer roles and content creation. This evolution process and subsequent awards program recently received a Silver Medal at the CCAE (Canadian Council for Advancement in Education) Prix d'Excellence awards.

This session will explore effective strategies for engaging student-athlete alumni. Attendees will learn about the unique challenges of maintaining strong alumni relations with former student-athletes, including time constraints, career transitions, and differing experiences from non-athletes. Participants will discuss successful approaches, such as career networking programs, tailored alumni events, and mentoring opportunities that foster long-term engagement. The session will also address the emotional and psychological challenges student-athletes face when transitioning from sports to professional careers. Attendees will leave with practical tools to create impactful engagement initiatives and strengthen alumni relations with former athletes, ensuring they remain valuable members of the institutional community. Ideal for professionals in alumni relations, athletics, and development, this session will provide strategies to enhance student-athlete alumni involvement and build lasting connections.

With career pivots and side hustles becoming the norm, the alumni community’s appetite for ongoing career support is stronger than ever. The University of Calgary has successfully implemented a comprehensive suite of alumni career development initiatives designed to support professional growth and cultivate lifelong relationships. This session explains our multi-faceted approach, highlighting key career development offerings that have significantly increased alumni engagement and improved the lives of thousands of our alumni. These offerings are highly replicable and can be initiated by other institutions to improve engagement, all while providing life-changing support that positively impacts their alumni and greater community. The success of our innovative alumni programming is evidenced by increased participation rates, positive feedback, and the strengthened sense of community among our alumni. By sharing our strategies and outcomes, we aim to inspire other institutions to adopt similar approaches, ultimately enhancing alumni engagement and their lifelong career development.