Discover the valuable insights gained from Johns Hopkins University and Medical Center, who have successfully completed their CRM implementation, Texas Tech Foundation, currently in the midst of implementation, and UC Berkeley, actively planning their CRM implementation. Join us to unravel the mysteries and challenges that marked the critical initial months of these projects. Come prepared with your inquiries, and gain a firsthand understanding of their experiences and strategies for ensuring success. Learn about the unexpected discoveries that emerged at the outset and the key focal points as each project progresses.

This interactive session highlights the union of two CASE resources: the Alumni Engagement metrics framework and the Advancement Inclusion Index. Join Jenny and Ben as they provide you with outcomes-driven next steps to apply broad-based data informed strategies in engaging diverse communities, regardless of your current organizational diversity, equity, inclusion, and belonging (DEIB) maturity level. You’ll leave with an understanding of resources provided by CASE; examples of how institutions are applying the framework to focus on ever-diversified communities; and how to identify gaps and potential barriers to establish pathways to build enduring and mutually beneficial relationships, drive positive change and foster a sense of belonging for all.