Do we need CRM systems when we work with alumni and external relations? If we work with a CRM system we need a god practice to handle all the data. How do we handle GDPR? How do we structure data about alumni and external relations? How do we work with fundraising processes?. How do we integrate to student service systems and other systems? During the discussion we will look answers to all these and other related questions. We will share our experience and reporting good practices.