09:00 - 09:30 (GMT) Welcome from CASE and Conference Chairs

Bruce Bernstein, Executive Director, Global Engagement, CASE, UK

Geoff Savage, Head of Individual Giving, Aston University, UK

Jemma Gurr, Head of Regular Giving, The University of Manchester, UK

09:40 - 10:25 (GMT) Telethons: returning to rooms?

Lauren Holgate, Regular Giving officer, University of Warwick, UK

Ben Loxton, Annual Fund and Legacies Manager, Sussex University, UK

10:35 - 11:20 (GMT) How has Covid-19 changed Regular Giving, and what’s next? What the numbers show us about donor acquisition and retention.

Adrian Beney, Partner, More Partnership, UK

Rosie Dale, Partner, More Partnership, UK

11:20 - 11:30 (GMT) TEA BREAK

11:30 - 12:15 (GMT) ‘What’s the latest practice in propensity modelling?’

Adrian Salmon, Vice President, Grenzebach Glier and Associates (GG+A), UK

12:15 - 13:15 (GMT) LUNCH

13:15 - 14:15 (GMT)  'Our Future'-Crystal Balls, Jigsaws and Alumni 2.0

Tom Jirat, Head of Operations, University of Manchester, UK

14:25 - 15:25(GMT) How to continue loving your donors in a philanthropic-psychology way.

Jen Shang, Professor of Philanthropic Psychology, Institute for Sustainable Philanthropy, UK

Becky Carlino, Director of Development, Donor Experience Team, Volunteers of America, US

15:25 - 15:35 (GMT) - TEA BREAK

15:35 - 16:35 (GMT) Networking session

16:45 - 17:00 (GMT) Debrief and Close

Geoff Savage, Head of Individual Giving, Aston University, UK

Jemma Gurr, Head of Regular Giving, The University of Manchester, UK

09:00 - 09:45 (GMT) A decent proposal: Using direct mail to drive leadership giving

Stephanie Miller, Development Manager - Annual Giving, Trusts & Foundations, University of Otago, New Zealand

Jemma Gurr, Head of Regular Giving, The University of Manchester, UK

09:55 - 10:55 (GMT) A Swap Shop – A structure to networking

Adrian Salmon, Vice President, GG+A, UK

10:55 - 11:05 TEA BREAK

11:05 - 12:05 (GMT) "Reflections on the digital journey"

Jonathan May, Hubbub; Jemma Gurr, University of Manchester; Mandy Duncan, Edinburgh Napier University and Jessica Mifsud-Bonnici, The University of Leeds 

12:15 - 13:00 (GMT) 'Growing Greener Grass: Transitioning Roles into a Developing Philanthropy Office'

Matt Ingram, Advancement Officer, Newcastle University

13:00 - 13:40 (GMT) LUNCH BREAK

13:40 - 14:40 (GMT) Parallel Sessions 1:

Session 1: Transforming Telephone Campaign ROI

Rachel Spencer, Senior Account Executive and Higher Education Specialist, VanillaSoft, UK

Session 2: Nudge, Nudge, Wink, Wink – Curating omni-channel communications to maximise engagement, income & participation.

John Rux-Burton, Founder and Managing Partner, Rux Burton Associates, UK

14:50 - 15:50 (GMT) Parallel Sessions 2:

Session 3: Call rooms of the Future – virtual, live or hybrid?

Andrew Crossley, Director, Smarteezie Ltd

Beatrice Purser-Hallard, Customer Support Manager,  Smarteezie Ltd

Session 4: Personalisation: how to make personal, tangible digital experiences for your supporters

Jonathan May, CEO, Hubbub

15:50- 16:00 (GMT) TEA BREAK

16:00 - 16:45 (GMT) How to start again

Heather Clement, Regular Giving Manager, Sheffield University

16:45- 17:00 (GMT) CLOSE

Geoff Savage, Head of Individual Giving, Aston University, UK

Jemma Gurr, Head of Regular Giving, University of Manchester, UK