9:00 – 9:30 Networking

During this time, you will be broken up into smaller groups to talk to your peers before the main conference begins.

9:30 – 9:45 Introduction from CASE and the Conference Chairs LIVE

Bruce Bernstein, Executive Director, Global Engagement, CASE

Linda Forwood, Head of Development Operations and Insights, Nottingham Trent University

Gemma Wicks, Head of Supporter Engagement, Royal College of Nursing

9:45 – 10:30 Donor Love in a time of Coronavirus and Beyond... PRE-RECORDED with LIVE CHAT Q&A 

Jen Shang, Co-founder and Co-director, Institute of Sustainable Fundraising 

10:30 – 10:45 Q+A with Jen Shang LIVE

10:45 – 11:00 Break

11:00 – 11:30 Roundtable discussions LIVE

• Donor Journeys, facilitated by Sarah Musgrave, Supporter Relations Officer, Loughborough University
• Trusts and Foundations, facilitated by Kayleigh Glasper, Head of Philanthropy, Nottingham Trent Univeristy
• Working with Fundraisers, facilitated by Peter O'Connor, Head of Development (Asia), Imperial College London

11:40 – 12:25 Proving the Importance of Stewardship PRE-RECORDED with LIVE CHAT Q&A 

Have you ever been told that stewardship isn’t important? Or have you heard someone say that they don’t really think stewardship is worth the budget it gets? As stewardship happens behind the scenes or the processes happen automatically, most people don’t get to see the amazing work that stewardship professionals do. In this session, Sarah will show what was done at Loughborough to prove stewardship is worth doing. From measuring impact to KPIs, Sarah will present a range of qualitative and quantitative methods to prove to senior managers, fundraisers and everyone in your team or department that the work you do is worth more credit than it’s given.

Sarah Musgrave, Supporter Relations Officer, Loughborough University

12:25 – 12:40 Q+A with Sarah Musgrave LIVE

8:45 - 9:00 Networking

9:00 – 9:05 Reflection on Day One and introduction to the day LIVE

Linda Forwood, Head of Development Operations and Insights, Nottingham Trent University

Gemma Wicks, Head of Supporter Engagement, Royal College of Nursing

9:05 – 10:05 Audience Engagement during Covid-19 PRE-RECORDED with LIVE CHAT Q&A 

This session will evaluate how not-for-profit organisations and universities have kept their audiences engaged during the coronavirus crisis.  Evaluating case studies, we will look at how donor, staff and audience engagement has been impacted and the ways in which these organisations have been able to keep their audiences close to their program. 

Dan O’Driscoll, Volunteering and Engagement Consultant, Engagement Consultancy

10:05 – 10:15 Q+A with Dan O'Driscoll LIVE

10:20 – 11:05 International Stewardship 101 LIVE

A comprehensive and well-resourced stewardship programme is essential to maximising long-term philanthropy in our institutions, but increasingly organisations are continuing to develop their international fundraising programmes, for which new approaches to stewardship are needed. For these new frontiers, ensuring we adapt and maximise our international stewardship can be challenging, where conventional in-person or on-site interactions aren’t always possible. Coupled with differences in culture and expectations of philanthropy, it can be difficult to adapt existing programmes and ideas for international donors. However, these are your opportunities to be creative.

In this session, two frontline fundraisers, focusing on mainland Europe and Asia, share their experiences from out on the road as well as when stuck at home. We will cover the small, simple touches that can make a world of difference, the challenges of getting gifts right across cultures (including international shipping restrictions), and everything in-between. We will share our successes, challenges and failures in the hope of providing you with tools to you develop your international stewardship.

Peter O'Connor, Head of Development (Asia), Imperial College London

Ben Siddall, Development Officer (Europe), Imperial College London

11:05 - 11:20 Q+A with Peter and Ben LIVE

11:20 – 11:50 Break

11:50 – 12:35 Panel discussion with the speakers LIVE

Dan O’Driscoll, Volunteering and Engagement Consultant, Engagement Consultancy

Sarah Musgrave, Supporter Relations Officer, Loughborough University

Jen Shang, Co-founder and Co-director, Institute of Sustainable Fundraising 

Peter O'Connor, Head of Development (Asia), Imperial College London

Ben Siddall, Development Officer (Europe), Imperial College London

Facilitated by Gemma Wicks and Linda Forwood

12:35 – 12:50 Wrap up LIVE

Linda Forwood, Head of Development Operations and Insights, Nottingham Trent University

Gemma Wicks, Head of Supporter Engagement, Royal College of Nursing