Frontline Support: The Unsung Heroes that Drive Your Fundraising Forward
9:30 AM - 10:30 AM ET
Speaker(s): Genna Henry, Assistant Director for Prospect Development, The University of Texas at Austin, Alana McCloskey, Assistant Director for Prospect Development, The University of Texas at Austin
Competencies: Relationship BuildingStrategic Thinking
An overview of how UT-Austin has built a cohesive and comprehensive frontline support cohort across multiple teams throughout the University Development Office and campus. By allowing these cross-campus partnerships, fundraisers can focus on their fundraising objectives as opposed to managing their support team. Frontline Support managers serve as a vital link for the fundraiser and frontline support staff members by taking on recruitment, hiring, onboarding, training, conflict resolution, and management responsibilities.