REGISTRATION 

Can colleagues join me for sessions under my registration? 
Each person logging in from a separate device must be individually registered for the conference. Login details are unique to each individual.

What should I do if the conference registration is not under my name (i.e. someone else registered on your behalf or you are taking over someone’s place)? 
Please contact the CASE Asia-Pacific office at asia-pacific@case.org to update your registration details to ensure your conference registration is associated with the correct email address.

If I wish to cancel my registration, will I receive a refund?
If a paid registrant cancels prior to a conference or online offering, CASE will issue a 100% registration credit that can be used within 12 months of the date of the event by anyone at the organsiation for any CASE programme. 

Requests for cancellation must be emailed to asia-pacific@case.org at least two weeks prior to the start of the event. Credits will not be issued for no-shows or for cancellations made within two weeks of the start of the event.

* View CASE's global cancellation policy here.

 

PLATFORM AND ACCESS

Can I use my existing CASE account for the conference platform?
The conference platform is independent of the CASE website. Hence, you are not able to use your existing CASE account to access the platform. A separate login will be generated using the same email address that you used to register for the conference. 

When will we receive login instructions to access the conference platform?
When a virtual attendee registration is completed (i.e. paid for), you will receive an email with access instructions 3 days before the conference from our platform vendor, EventsAIR.

Aside from using the PC/laptop, can I attend the conference from my tablet or smartphone?
Yes, attendees can access the virtual conference from a tablet or smartphone too. Nonetheless, please keep in mind that the virtual experience varies depending on your device or internet connection. If you are using a PC/laptop, the platform is best viewed using Google Chrome. Please also check your organisation’s security policies to ensure pop-ups are not blocked. 

Please note that the quality of streaming and viewing experience will vary depending on your internet connection speed, strength, and bandwidth.

Will the sessions be recorded? 
Yes, all sessions will be recorded and shared with all attendees post-conference for a limited period (3 months) from the start of the conference. Login is required to access the recordings for individual viewing post-conference. Downloading or sharing is unavailable. 

Here are the steps on how to access the recording(s):
1. Access the portal with your token link
2. Arrive at the lobby
3. Click on the Green AIRTouch Button on the bottom right, look for the "Agenda" tab and click the view button located beside the session that you would like to view. 

4. The instructions on how to access the recording is listed on the turquoise panel. Click on the Green AIRTouch Button on the bottom right to play the recording. 

 

Note: On-demand, bonus content (pre-recorded) can be found in the agenda (Column: APR 18).
 

Are the sessions live or pre-recorded? 
There is a mixture of formats - live and on-demand content. Live sessions will provide the audience with the opportunity to interact and ask questions using the Q &A function, unless otherwise stated.

Will I still be able to interact with the presenters during the sessions? 
Yes, the speakers will be available to answer questions using the Q &A function, unless otherwise stated. The speaker will endeavour to answer as many questions as possible within the set period of time.

How do I navigate my way around the APAC 2022 virtual conference platform?
Once you are logged in, you will see the main landing page (lobby) from which you can access all the different tabs. Each tab is clearly signposted and can be accessed by clicking on it.

The main navigation tabs include:
Auditorium is where you can view the detailed conference programme and speakers biographies and photos. 

On-Demand Sessions is where you can listen and view recorded sessions at your own time and pace. 

Exhibition is where you can learn about the latest industry trends, solutions, services, and products for your advancement needs from APAC 2022 sponsors and exhibitors in the Asia-Pacific region.

Meeting Hub is where you can view the list of people attending the conference and connect with them.

 

BASIC TROUBLESHOOTING

Initial Troubleshooting
Try refreshing your browser. If you have more than one web browser available on your computer, try loading the platform in an alternative browser. Google Chrome is most recommended where available.

I can't hear anything
Please ensure that your device speakers are switched on and turned up, and your device audio is turned up. If you are using headphones, try unplugging these and check if the audio resumes.

If you continue to have audio concerns, please contact the tech support.

I'm having video issues
The most common cause of playback issues such as stuttering or constant buffering is a poor internet connection.

If you are on a Wi-Fi connection, please try connecting to a hard-wired connection.

If the above does not solve the issue, please try tethering to, or streaming from your mobile device. 

Sound/playback
If you can hear an echo or the live stream being played twice, this is usually the result of multiple tabs or windows being open. If the problem persists after closing the other tabs, please close the virtual platform window completely and restart in a new window.