Talking Shop: Engage with Empathy
![Chris Voss](/sites/default/files/styles/promo/public/media/image/JANFEB18_TalkingShop_Voss.png?itok=QbEPnRt_)
Chris Voss
CEO, Black Swan Group
Former FBI Hostage Negotiator
Washington, D.C.
For 24 years, Chris Voss worked as an FBI hostage negotiator and was, at one time, its lead international kidnapping negotiator. Now retired from the bureau, he runs the Black Swan Group, a consultancy specializing in solving business communication problems with hostage negotiation techniques. His book, Never Split the Difference: Negotiating As If Your Life Depended On It, is a U.S. best-seller.
Credit: Kate Haley
You must be a CASE member to see this page.
- Apply to become a CASE member today.
- Already have an account? Please log in.