Alumni relations teams that executed innovative programs in 2019 faced a big question in 2020: How could they continue those projects amid the pandemic? Here’s how five teams grappled with that—and the key lessons their experiences reveal about creatively and strategically problem-solving when contexts change.

The University of Illinois Foundation's chatbot, silent reading parties for UCLA alumni, Minecraft graduations, virtual potlucks for advancement staff, and more.

It started as a conversation between two CASE trustees during a board dinner.