All of us have moments at work where we have to have a difficult conversation. These are the moments when the stakes are high, opinions clash, emotions run deep or power dynamics come into play. While some may shy away from these dialogues to avoid conflict, mastering them can lead to significant benefits for individuals and boost organisational productivity. Join us in this engaging plenary session, where Tess will dive into the art of handling these conversations with skill and authenticity. She'll explore the topic with the audience, offering valuable advice on how to navigate these critical interactions effectively.