As Donor Relations professionals, we strive to make our acknowledgements timely, meaningful, and authentic. Ideally gift officers are an integral part of the process and offer their input to make letters personal and effective. However, other priorities, limited staffing and logistics can get in the way. Over the past year, our team at Stony Brook University has transformed our ACK letters process using effective project management tools, sending over 1,600 personalized letters to donors within 1-2 weeks of making their gift with only one full time dedicated staff position and a freelance writer. By leveraging technology and partnering effectively with gift officers and advancement leadership, you also can transform your acknowledgement letter process.