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Programme
Wednesday, June 26, 2024
Welcome
Plenary
10:15 AM - 11:00 AM GMT
Plenary- Can't get no (donor) satisfaction? Here's how we started measuring…..
Join Emily and Jenny to learn about the model The Prince's Trust developed to measure donor satisfaction consistently across major giving, corporate, trusts, events and individual giving. You will hear about the approach, implementation and the impact of the model, as well as any learnings, and any tips on how to implement it successfully.
Speakers: Jenny Barker, Senior Head of Supporter Experience and Data, The Prince's Trust, Emily Bush, Alumni and Supporter Experience Manager, London School of Economics and Political Science
Plenary
11:30 AM - 12:15 PM GMT
Plenary- Celebrating and re-engaging donors: the role of Donor Relations and the importance of teamwork
With a capital campaign on the horizon, the fifth anniversary of our last campaign offered an opportunity to re-engage previous supporters. Initially focusing on major donors, by working together we achieved so much more.
Join us to explore the importance of stewarding donors and fostering internal relationships for fundraising success.
Speakers: Sophie Wright, Donor Relations Officer, University of Southampton, Felicity Hills, Donor Relations Manager, University of Southampton
Roundtable
12:15 PM - 1:15 PM GMT
Trios
This session is your chance to meet new people and make connections in small groups of three (hence, Trios!). Using the conversation prompts provided (or your own), you’ll have great conversations in this fun, fast-paced session. Get ready for Trios to be your new favourite way to network!
Speakers: Felicity Hills, Donor Relations Manager, University of Southampton
Roundtable
12:15 PM - 1:15 PM GMT
When the (Steward)ship goes off course
We all have successes to celebrate together – but the sun isn’t always shining in the complex world of Donor Relations, and it’s important to share our failures, too. Join this therapeutic session to discuss stories of when things didn’t go quite right - those frustrating moments when a well-laid plan came collapsing like a house of cards, or you look back and think ‘how did we ever think that was a good idea?’ – and tell us what you did and what you learnt. Session hosts Alex and Mandie will be bringing our own mishaps to kick things off!
Speakers: Mandie Bates, Donor Relations Manager, LSE, Alex Page, Senior Donor Relations Manager, King's College London
Plenary
2:15 PM - 3:00 PM GMT
Plenary- The power of the briefing document
This presentation will explore the role of the briefing document to enable Donor Relations to deliver successful stewardship. It will share the journey at Leeds leading to the implementation of new briefing document template. It will include an opportunity for participants to evaluate different briefing templates in small groups.
Speakers: Monica Facchinello
Breakout Session
3:00 PM - 3:45 PM GMT
Breakout session – Scholarship Stories
Encouraging scholars and donors to tell the story of why they give, and the impacts of those gifts on the academic experience of the recipients, is essential to scholarship stewardship. Join this session to share your scholarship stewardship stories – lets discuss what works, challenges we ALL face, and tools/resources that draw out inspiring scholar/donor narratives.
Speakers: Fiona Eason, Stewardship Officer, University of St Andrews
Breakout Session
3:00 PM - 3:45 PM GMT
Breakout session- Small Team, Big Impact: Strategies for Success
Join us to explore the dynamic world of stewardship from the perspective of working in a small team - but delivering big! In this session, we'll delve into the unique challenges and opportunities faced by working in a small team and share our strategies for achieving remarkable results with limited resources. Whether you're working solo or a leader aiming to support solo team members, we’ll share valuable insights into what works for us.
Speakers: Anna Brandeburger, Donor Relations Officer, SOAS University of London, Sunny Tailor, Stewardship and Donor Relations Manager, Lancaster University
5:00 PM - 7:00 PM GMT
Networking drinks
We have reserved a table at the Marquis Cornwallis, 31 Marchmont St, Greater, London WC1N 1AP for those who wish to stay on and continue the conversation.
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