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    3. Introduction to Advancement Leadership
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    Introduction to Advancement Leadership
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    James Allan

    James Allan

    Director of Alumni & Stakeholder Relations, The University of Melbourne

    James Allan is the Director of Alumni and Stakeholder Relations at the University of Melbourne, where he leads efforts to engage alumni and others to support the University and its students, through alumni relations, regular giving programs, events and communications.

    Holding a PhD in Communications from the University of Massachusetts Amherst along with degrees from University of Toronto and McGill University, James spent over 10 years in Alumni Relations at York University in Toronto before joining the team at the University of Melbourne. 

    Headshot of Joel Arber

    Joel Arber

    Managing Consultant and Group Head of Business Development, SUMS

    Joel joined SUMS Consulting, the not-for-profit charity owned by universities, as its Managing Consultant and Group Head of Business Development in 2019. He is also the professional lead at SUMS for branding, marketing and student recruitment assignments.

    A graduate of the University of Edinburgh, Joel spent the early years of his career working in marketing roles and at advertising agencies across a wide range of clients, including Marks and Spencer, Rolls-Royce and the Royal Bank of Scotland. His transition into the higher education sector followed two years working with the Open University’s marketing agency as their Client Services Director and an adviser on brand and direct marketing. Joel became the University of Central Lancashire’s first Director of Marketing and Communications in 2010. A passionate strategic marketer, communications expert and senior leader he was promoted to Pro Vice-Chancellor (External Relations) with responsibility for external engagement and policy shaping.

    Erica Arroyo

    Erica Arroyo

    Associate Vice President of Engagement, University of Miami

    Erica Arroyo is the Associate Vice President of Engagement at the University of Miami. She has been with the University for 15 years and is responsible for the following areas: lifelong engagement of alumni, parents, faculty/staff, and friends of the University through a variety of programming; family relations, which includes the Parents Program, legacy admission, and student engagement; volunteer leadership development including the management of five leadership boards, campaign volunteer leader development, and overall University best-practices for advisory groups; and management of an annual giving and digital engagement team responsible for solicitations under $50,000.

    She most recently served as Interim Associate Vice President of Alumni Relations and Annual Giving, and Executive Director of Development, Alumni Relations. During her time at the University of Miami Erica has launched several new programs including Meet the CEO, ’Canes Day of Service, ’Canes Community Scholarship Challenge, massive open online courses for alumni, and the University’s first ever Giving Day which raised $1.5 million in 2019. She was also integral in leading the Alumni Association’s third strategic planning process that lasts until the year 2025.

    Erica has received 10 CASE awards during her career, including the 2015-2016 Grand Award for the CASE International Platinum category of Best Practices in Alumni Relations for District III, for the University’s comprehensive legacy engagement program. Erica served on the CASE III planning committee from 2015-2017 as co-chair for the alumni track, and served as director of volunteer engagement for the CASE III Board of Directors from 2017-2019. She is currently serving as secretary of the CASE III Board of Directors until 2021. She is a member of the ACC Alumni Directors group and has served as a guest speaker at various conferences, the most recent being the 2019 CASE International Conference on Alumni Engagement.

    Erica earned a Bachelor’s of Science in Communication, with concentrations in Broadcast Journalism and Theatre, and a Master’s of Liberal Studies from the University of Miami. Prior to her role at the University, she managed the Board of Trustees at Florida International University.

    Sarah Banks

    Sarah Banks

    Deputy Director of Alumni and Stakeholders Relations and Head of Alumni Relations , The University of Melbourne

    With over 16 years experience in leadership roles within Alumni Relations, Sarah has experience in developing and delivering successful alumni programs in both mature and immature advancement operations within Australia.  Her current role as Deputy Director of Alumni and Stakeholders Relations and Head of Alumni Relations at the University of Melbourne sees her responsible for both strategy development and overseeing operations to engage a growing alumni community of over 420,000 alumni globally.  Along with the Melbourne team, Sarah has driven a public alumni engagement target as part of the successful Believe campaign for the University of Melbourne. The campaign aims to raise $1 billion by 2021 while engaging 100,000 individual alumni as ambassadors, volunteers and donors.  Coupled with her past experience heading up Alumni Relations for Victoria University and William Angliss Institute, Sarah also has an extensive background in both Australia and the UK in the corporate sector.

    Sarah Boddy

    Alumni Volunteer Manager (Digital & Partnerships), University College London

    Sarah is an experienced and enthusiastic volunteer management professional. She started her career with Students’ Union UCL, encouraging UCL students to develop their skills and impact the local London community, then moving to UCL’s Alumni Relations team in October 2019. Sarah’s current role focusses on best practice in volunteer management, innovating and refining the volunteer journey, with a particular focus on one-off and digital volunteering.

    Charlie Booth

    Charlie Booth

    Head of Legacies, The Royal Marsden Cancer Charity

    As Head of Legacies at The Royal Marsden Cancer Charity, Charlie is responsible for legacy fundraising, stewardship, marketing and legacy administration. The charity raises money solely to support The Royal Marsden Hospital, a world-leading cancer centre. Charlie has worked in the charity, healthcare and higher education sectors with over 12 years’ experience in legacies.  

    Karen Brady

    Karen Brady

    Director of Fundraising, Liverpool School of Tropical Medicine

    Karen joined the Liverpool School of Tropical Medicine in 2016 as their first Director of Fundraising, with responsibility for developing and implementing a new fundraising strategy for high net worth individuals, corporates, philanthropic trusts and foundations.  In addition to her fundraising responsibilities, Karen also leads on HiVE (Health Innovation in a Virtual Environment), a pioneering virtual incubator designed to accelerate new solutions for global health. She also oversees the alumni and support relations activity at LSTM.

    Prior to joining LSTM, Karen spent nine years at the University of Liverpool, initially as Head of Alumni Relations and later becoming Director of Philanthropy & Alumni Relations. 

    She was a member of the first cohort to receive the Institute of Fundraising Advanced Diploma in Fundraising and is currently studying on the Global MBA at the Alliance Manchester Business School.  Karen is a Trustee of the Royal Society of Tropical Medicine and Hygiene.

    Jimmy Buck

    Jimmy Buck

    Chief Advancement Officer, Deakin University

    Jimmy Buck is the Chief Advancement Officer at Deakin University, leading a growing team of advancement practitioners at one of Australia’s youngest universities. A lifelong fundraiser, Jimmy started his career in advancement as a university student, co-chairing Boston University’s class gift campaign, which raised over $100,000 from graduating students.

    During nine years at the University of Sydney, Jimmy worked across all areas of Advancement, leading advancement services, alumni relations and development teams in both higher education and medical philanthropy. At Sydney, he played a leadership role in the university’s $1 billion INSPIRED campaign, the largest philanthropic campaign in Australian higher education. 

    Boi Carpenter

    Boi Carpenter

    Senior Associate Vice President for Development and Alumni Relations, Johns Hopkins University

    Boi Carpenter currently serves as senior associate vice president for development and alumni relations at The Johns Hopkins University. She partners with the vice president for development and alumni relations (DAR) and other development leadership to drive progress in such key operational areas as DAR organizational development and growth, human resources and talent management, information technology and prospect strategy, campaign operations, finance and strategic planning. She oversees the development programs for the university’s Krieger School of Arts and Sciences, Whiting School of Engineering, Sheridan Libraries, Homewood Athletics and Parents Programs. She works closely with institutional leadership including the university’s president, provost and deans to advance all aspects of engagement and fundraising and sits on the Johns Hopkins University Development and Alumni Relations Executive Team.

    Kat Carter

    Kat Carter

    Digital Fundraising Specialist & Head of Marketing, Hubbub

    Kat Carter has worked within the Higher Education and Not for Profit sectors for over 11 years. As Hubbub's resident digital fundraising specialist, Kat is passionate about empowering those she works with to feel confident in their own success - providing best practice guidance and strategic insights that deliver results worth celebrating. Previous to joining Hubbub, Kat managed the Regular Giving programme at the University of Southampton where she helped to launch one of the first UK crowdfunding platforms.

    Hannah Clarke

    Head of Prospect Development, University College London

    Hannah Clarke has been in the prospect development industry for over 12 years working at a number of institutions across the charity and HE sectors. She is currently Head of Prospect Development at UCL, with responsibility for all aspects of prospect research and identification, prospect management and due diligence. Prior to this she led the Prospect Development team at Imperial College and began her career at Cancer Research UK.

    Jessica Cooper

    Jessica Cooper

    Alumni Relations Manager, College of Social Sciences, University of Birmingham

    Jessica is an experienced Relationship Manager with a demonstrated history of working in the higher education sector. In her current role, she works closely with graduates from the Schools of Social Policy and Government to enhance students employability and developing engagement opportunities that keep alumni in touch with the University. Jessica’s background is in Student Recruitment and engagement, Widening Participation and Outreach, and led the coordination of the award-winning Lloyds Scholars programme at the University for a number of years before moving into her current role.  Jessica is passionate about supporting Social Mobility and increasing access to and participation in Higher Education for students from underrepresented groups. Jess is extremely proud to be co-chair of the CASE multi-cultural network, a University of Birmingham BAME staff network member, and a supporter of the Independent panel members group at the University, ensuring diversity and representation on recruitment panels.

    Chris Cox

    Chris Cox

    Crystal Apple Winner
    Vice-Principal Philanthropy and Advancement, The University of Edinburgh

    Chris joined the University of Edinburgh in February 2016, following ten years in his previous role as Director of Development at The University of Manchester, and earlier roles in alumni Relations abs fundraising at UCL and Newcastle University. 

    He has been active with the Council for the Advancement and Support of Education (CASE), as a previous European representative on their US-based Commission on Alumni Relations, and as a Faculty member at Institutes for Educational fund-raising in Europe and Africa.  He chaired the CASE Europe Conference for Educational Advancement in Brussels in 2016 and Birmingham in 2017.  He was Chair of the Ross Group of UK Higher Education Development Directors in 2011 and 2012 and was a member of the Education Task Force for the UK Government’s Giving Summit in 2012.  He is currently co-chairing the CASE Atlas Advisory Board - an international initiative to develop the first global survey with consistent metrics for educational fundraising, alumni relations and communications and marketing.

    He holds a BA in History from UCL and an MA in International Political Economy from Newcastle University.  He has been a Board member at the Royal Northern College of Music since 2013.

    Sue Cunningham

    Sue Cunningham

    Crystal Apple Winner
    President and CEO, Council for Advancement and Support of Education

    Sue Cunningham is president and CEO of the Council for Advancement and Support of Education (CASE), which supports more than 3,600 schools, colleges and universities worldwide in developing their alumni relations, communications, fundraising and marketing operations in order to advance their institutions. As CASE president and CEO, she provides strategic and operational leadership for one of the largest associations of education-related institutions in the world with members in more than 80 countries. She became president of CASE in March, 2015.

    Penny Eccles

    Penny Eccles

    HE Marketing Consultant, Penny Eccles Ltd

    Penny is ex Director of Marketing and Communications at Nottingham Trent University. She now consults with a range of HE clients on leadership, marketing and student recruitment

    Christine Fairchild

    Christine Fairchild

    Director of Alumni Relations, University of Oxford

    Christine Fairchild was appointed Oxford University's Director of Alumni Relations in March 2011. At Oxford, the Office of Alumni Relations supports links between alumni of the collegiate University and Oxford through a dynamic offering of events, resources and engagement vehicles. The University has more than 250,000 known alumni, including over 44,000 in 188 countries outside the UK.

    Prior to coming to Oxford, Ms Fairchild worked in various capacities at the Harvard Business School; namely, Director of Alumni Relations and, most recently, Executive Director of External Relations where she oversaw development, alumni relations, and alumni communications. Before arriving at HBS, she worked at the Harvard Art Museums for ten years in the areas of membership, development, special events and public education. She was educated at Connecticut College in the US where she graduated with a BA in Asian Studies. She has volunteered for Hospice of Cambridge, Mount Auburn Hospital, Reading for the Blind and Dyslexic, Learning by Design, Concord Academy and Connecticut College and currently serves on the boards of Oxford Limited and Malvern College. She is a Hugh Price Fellow at Jesus College and a Senior Associate of Somerville College.

    John Feudo

    John Feudo

    Crystal Apple Winner
    Vice Chancellor, Advancement, University of Massachusetts-Lowell

    John Feudo is Vice Chancellor for Advancement at UMass Lowell. His 30-year career in Advancement includes alumni director roles at several public and private universities.

    John recently completed his 7th book for CASE, and has chaired or spoken at numerous CASE conferences, including CASE Europe. In 2013, CASE District I honored John with the Eleanor Collier Award for distinguished service. 

    As a consultant, he has worked with more than 150 colleges and organizations worldwide.

    Ruth Gabler-Schachermayr

    Ruth Gabler-Schachermayr

    Fundraising and Strategy Consultant, Founder, CareerMum

    Ruth Gabler-Schachermayr joined The Eliminate Project and Kiwanis International in October 2011 as Campaign Director Europe. The goal of Kiwanis’ worldwide service project was to eliminate maternal and neonatal tetanus in 35 countries around the world, by raising USD 110 million by 2015. Ruth managed and lead the fundraising campaign in Europe, for more than US$12 million raised, as well as the service leadership programs (Kiwanis youth programs), for more than US$7 million raised.

    Starting point of Ruth‘s career was in education in Europe, where she started a Children and Youth University "Junge Uni Krems" and managed the concept for five years. In 2009, she was awarded with a Fulbright Scholarship to enhance her education in the United States to receive her Master in Public Affairs (MPA) with a special focus on Nonprofit Management.

    For the past 15 years, Ruth has been working in fundraising management, consulting NGOS and building up fundraising departments, recently for Fulbright Austria – the Austrian-American Educational Commission. In addition, she has been engaged with JCI (Junge Wirtschaft) for the past 10 years, currently as European Development Councilor as well as executive board member of JCI Vienna.

    Maria Gallo

    Dr Maria Gallo

    Founder and Principal Researcher, KITE – Keep in Touch Education

    Dr Maria Gallo has over 20 years as a scholar, and higher education professional in strategic planning, alumni relations and development. Maria is the former Director of Lifelong Learning and Engagement at St Angela’s College, Sligo and is currently a Research Fellow with the Community Knowledge Initiative at the Institute for Lifecourse and Society at NUI Galway. As the Founder of the social enterprise KITE- Keep in Touch Education, Maria undertakes research, consultancy and education projects to promote alumni connections in life for life and fostering active global alumni citizens. Along with her TEDx talk on alumni, Maria is a regular speaker at education and philanthropy conferences worldwide. Maria completed her doctoral studies in alumni relationships at the University of Sheffield and her undergraduate studies at the University of Toronto. As Chair of the Sligo Volunteer Centre, she led the successful bid for European Volunteering Capital for Sligo in 2017.  She has several academic publications on alumni relations and remains actively involved in all five of her alma maters in Canada, Ireland and the UK.

    Glynis Gardiner

    Alumni Relations Manager, Cork Institute of Technology

    Glynis is an experienced alumni relations professional leading the alumni function at Cork Institute of Technology (CIT) through its amalgamation with IT Tralee, and the creation of Munster Technological University (MTU). Her role involves all aspects of alumni relations including implementing innovative programmes, initiatives and communications to increase engagement with students, alumni and new connections to drive the teaching, research and engagement ambition of the Institute.

    Mark Garratt

    Mark Garratt

    Interim Director of Marketing, Recruitment and International, Swansea University

    Mark has spent over 33 years in Marketing and Customer Relationship Management in a variety of high-profile private and public sector organisations worldwide.

    In his early years he was Marketing Director for Principality Building Society in Wales and Head of Customer Management for Royal & Sun Alliance (responsible for leading Customer Management for the launch of MORETH>N), before running his own CRM consultancy, helping over 30 companies worldwide to develop effective customer management practices.

    He was instrumental in setting up Confused.com, before taking up a senior interim management career with organisations such as Open University, Royal Bank of Scotland Plc, Yell Group Plc, British Airways and Barnardos.

    Latterly he has been Director of Marketing, Communications and Student Recruitment for City University London, the University of West London and Director of External Affairs for the University of Bradford, where he led a multi-award winning team. He was recently appointed as Interim Director of Marketing, Recruitment and International at Swansea University. 

    He is Vice-Chair of the Universities Marketing Forum, as we as being a Board Member of Leeds City College, Bradford UNESCO City of Film and the Bradford Literature Festival. He is a campaigner for equality, diversity and inclusion and is an ambassador for AWLO (African Women in Leadership Organisation) and the White Ribbon campaign.

    Jonathan Goode

    Jonathan Goode

    Head of Alumni Relations , Bournemouth University

    Jonathan Goode is a marketing, communications and alumni relations professional with more than 10 years’ experience in the education sector. As Head of Alumni Relations at Bournemouth University, he is developing the institution’s approach to alumni engagement, with a focus on enriching the student experience and enhancing graduate employability. Jonathan has overseen the development and launch of a new volunteering programme, including a mentoring scheme designed to help final year students make the successful transition into employment. He is an active contributor to sector events and commentary and his team’s work was shortlisted for a HEIST Education Award in 2019.

    Oliver Greig

    Oliver Greig

    Head of Donor Relations, Events and Legacies, University of Oxford

    Oliver has worked at the University of Oxford for over a decade and has held several leadership roles in the areas of campaign strategy, fundraising, stewardship, and communications.

    Oliver oversees Oxford’s donor recognition and stewardship programmes, legacy fundraising and marketing, high-profile events, and legal training, and played a key role in the successful completion of the Oxford Thinking Campaign.  

    Oliver has also worked in advancement at the University of Cambridge and as a corporate fundraiser at the British Red Cross, raising funds for vulnerable communities in the UK and overseas.

    David Haines

    David Haines

    Head of Philanthropy, University Programmes, University of Edinburgh

    David J. Haines is Head of Philanthropy, University Programmes at the University of Edinburgh. His fundraising remit spans major gifts for strategic priorities across the University, chief among which is widening participation.

    David started his fundraising career at youth charity, Venture Trust, before moving into Educational Advancement at the University of Stirling. He joined Edinburgh in early 2019 from the Development office of Monash University in Melbourne, Australia, where he developed and launched Monash’s first comprehensive fundraising campaign ‘Change it. For good.’, now well ahead of schedule to raise half a billion dollars from 50,000 donors. Please don’t ask him if he’s missing the weather.

    Outside of work, he is mostly on a Scottish beach with his young family and not writing about himself in the third person.

    Emma Hallett

    Senior Alumni Relations Manager (East Asia Strategic Lead), University College London

    Emma Hallett is a Senior Alumni Relations Manager and East Asia Strategic Lead at UCL.  Having spent the last four years working in international Advancement at UCL, she has experience of Communications and Marketing, Student Recruitment and Development.  Emma has worked across numerous international markets and now manages an extensive portfolio of volunteers and advocates in East Asia.  Much of Emma’s focus in that region is engaging HNW individuals through advocacy opportunities.

    Andrew Hargreaves

    Andrew Hargreaves

    Co-Founder, DataHE

    Andrew is Co-Founder of dataHE, an experienced Executive Director with expertise in customer behaviour and data driven marketing.

    With a 10 year career in strategic consulting, Andrew has helped many leadership teams and their organisations improve business performance.  His work has included highly regulated markets, consumer protection, and regulatory development.
     
    Previously Andrew was at UCAS holding several roles, including Director of Marketing and Customer, and Director of UCAS Media during the formative years of the ‘HE Market’ as both data and marketing rose in importance. Working closely with Higher Education Providers, schools and students in this period has given him a full understanding of applicant behaviour and university recruitment performance. He has a deep understanding of data in marketing

    Photo of Karen Hart

    Karen Hart

    Deputy Director of Development: Alumni Engagement, The Open University

    Karen has spent her entire career building relationships and, fundamentally, encouraging people to invest in the future, whether in a commercial or philanthropic environment.  She joined The Open University over ten years ago following an epiphany (and a career in corporate pension consulting).  Initially, she built the University’s legacy activity, from reactive administration to a proactive programme which includes direct mail, events, face to face and telethon. She went on to head the alumni fundraising team (covering annual fund, legacies and a mid-value programme) and now leads the University’s alumni engagement activity, covering both alumni fundraising and alumni relations. 

    Gethin James

    Head of Strategic CRM, University College London

    Gethin has been working with systems and leading data teams for over 10 years, primarily in the charity sector but has recently moved to HE. He has responsibility for the core CRM and associated systems in UCL's Advancement office and is passionate about data-driven decision making.

    James Johnston

    James Johnston

    Head of the Development & Alumni Relations, Sheffield Hallam University

    James is Head of the Development & Alumni Relations at Sheffield Hallam University where he established the University’s fundraising operations 5 years ago.  He has over twenty years’ experience of across advancement from roles in development services to alumni engagement and major gifts and is passionate about the transformative role that Development & Alumni Relations teams can play in shaping our universities response to the challenges highlighted by Covid19.

    Gerard Kennedy

    Gerard Kennedy

    Development & Alumni Relations Manager, Swansea University

    Gerard has spent the last 17 years working in fundraising and alumni relations. Starting his career at Cardiff University he then spent eight years working with independent international schools as the Head of Alumni Relations and Annual Giving for UWC Atlantic College. After joining Swansea University in 2018 he has been focussing on building relationships with alumni and creating opportunities for alumni to get more involved with the University.

    Kerryn Kirkpatrick

    Head of Development & Alumni, Heriot-Watt University

    With nearly 20 years of experience in marketing, communications, fundraising, stakeholder engagement and relationship management across the arts, third sector, politics and higher education, Kerryn is responsible for the strategic leadership of the Development & Alumni Office. The Development & Alumni Office supports and engages with our global community of alumni, donors, friends and partners to develop world-leading research and access to education.

    Tim Landucci

    Tim Landucci

    Education Marketing Consultant, SMRS

    Tim has over 10 years’ experience in senior Higher Education marketing roles at the University of Cambridge, Cambridge Judge Business School and London Business School. In these roles, he was responsible for recruitment, B2B, partnerships, international marketing and leading brand, CRM and student experience projects. 

    Tim has been at SMRS for over a year and works in Ed’s team delivering consultancy projects covering areas like segmentation, persona development, student journey mapping, content strategy and market research.

    Michael Lavery

    Michael Lavery

    Crystal Apple Winner
    CEO , Brand & Reputation

    Michael is the founder and CEO of Brand & Reputation an international management consultancy firm working across education, health, culture and non-profit sectors . Starting his career working with global brands in the private sector, he then worked in higher education leadership for 12 years as Executive Director (External Relations) at Teesside University and Director of Communications and Marketing at Durham University. In these roles, he chaired various HE MarComms groups and was an adviser to the House of Lords. Michael is a Fellow of the Chartered Institute of Marketing and a member of the Chartered Institute of Public Relations (MCIPR). He is a previous  track chair and member of the CEAC planning committee and served on the European Board of Trustees of CASE between 2014-2019 and is now a member of CASE’s European Regional Council. He has served on CASE’s Global Board and Executive Committee since 2017.  He was presented with CASE’s distinguished Laureate and Crystal Apple awards in 2019 in recognition of his volunteer leadership and teaching contributions, respectively.

    Ed Layt

    Ed Layt

    Head of Consultancy, SMRS

    Ed has been working in Higher Education for over 16 years. Starting out at the University of Hertfordshire, he worked in a number of roles including Head of UK Recruitment and Head of Marketing.

    Since joining SMRS 5 years ago, he’s delivered consultancy projects with over 65 universities across the UK and Europe, and now leads a team of 12 consultants and strategists with expertise in areas including marketing, data science, market research and creative.

    Katie Lightfoot photo

    Katie Lightfoot

    Tutor, RADA Business

    Katie Lightfoot trained as an actor at the Royal Academy of Dramatic Art, having first graduated from the University of Birmingham with a degree in Drama & Theatre Arts. After graduating with an MSc in Gender from the London School of Economics, she worked as a freelance diversity consultant across schools and organisations. This led her into the tech start up world, finding solutions to increase gender parity in FTSE 250 companies. As an actor, she has performed widely on stage for the National Theatre, Theatre Royal Bath, Peter Hall Company and Shared Experience, and on television, including The Turn of the Screw (BBC) and Code of a Killer (ITV). She has also written for the RADA Festival. As a tutor for RADA Business, Lightfoot co-develops and delivers on its leadership programmes. She enjoys bringing creativity and spontaneity to a business context, particularly through improvisation.

    Kenon Man

    Kenon Man

    Head of Digital Marketing, University of Swansea

    Kenon is Head of Digital Marketing at Swansea University. He has held digital and recruitment roles in the International Development Office and has a keen interest in all things digital and content marketing, and how digital tools impacts on organisational culture and behaviour.

    As a music graduate, Kenon has previously worked in the Arts sector and was involved in a number of widening participation arts projects and outreach work to help diversify participation in the arts.

    Born and raised in the Welsh Valleys, he is 1st generation Chinese and was involved in the Race Equality Charter assessment team at Swansea. Kenon was also the inaugural recipient of the CASE Europe Emerging Marketing and Communication Professional Award.

    Nik Miller

    Nik Miller

    Crystal Apple Winner
    Partner, More Partnership

    Nik is Lead Partner at More Partnership, and works with organisations around the world to advance their ambitions through alumni and corporate engagement, and wider fundraising programmes. This has recently included universities (e.g. Trinity College Dublin, University of Oxford and University of Pretoria), charities (e.g. the Nelson Mandela Children's Fund and the New Zealand Link Foundation) and large employers (e.g. KPMG, Linklaters and the BBC). He has also worked with a range of scientific institutes, including IRB and CRG in Barcelona, and the Wellcome Trust; and has been an advisor to EMBL Alumni Relations since 2015.      

    Nik has a keen interest in social equality, and is Chief Executive of the Bridge Group, based at King’s College London - the charity advises government and a wide range of international organisations. He is also a trustee of the UNITE Foundation (which is disbursing over £9m to support care leavers to enter higher education)) and a Research Associate and Fellow at the University of York. Nik was awarded the CASE Crystal Apple award for teaching excellence in 2020.

    Carly Nieri

    Carly Nieri

    Head of Development – Medical Sciences, University of Oxford

    Carly joined the University of Oxford as Head of Development for Medical Sciences in 2018. Previously, Carly served as the Director of Development at the Mary Lou Fulton Teachers College at Arizona State University, where she oversaw the campaign to raise funds to support innovative teacher preparation programmes.

    Carly also worked at the University of Texas at Austin, in the Division of Diversity and Community Engagement as their Director of Development, raising funds to support programmes that increased access for underrepresented students.

    Meredith Niles

    Meredith Niles

    Executive Director of Fundraising and Engagement, Marie Curie

    Meredith joined Marie Curie in 2013, taking up her current role as Executive Director of Fundraising and Engagement in October 2017. Her Directorate encompasses Fundraising, Retail, Marketing and Communications, Digital, and Policy and Public Affairs. 

    Before joining Marie Curie, Meredith worked as an Investment Director at venture philanthropy foundation Impetus-Private Equity Fund and at Goldman Sachs, where she was latterly an Executive Director in the Investment Banking Division.  

    Meredith gives her time as a trustee of Plan International UK and Trust for London. She earned a BA with Highest Distinction and Highest Honors from the University of North Carolina at Chapel Hill and an MSc from the London School of Economics.

    Peter O'Connor

    Peter O'Connor

    Development Manager (Asia), Imperial College, London

    Peter joined the Global Development team at Imperial College in December 2017 where he is Head of Development (Asia). He is responsible for raising philanthropic support for the College across East and Southeast Asia. Usually, this involves travelling regularly to meet with alumni and supporters, but the ongoing pandemic provides both the opportunity to engage the world from his study as well as the challenge of having the same impact as in person engagement. Peter acts as a point of contact across the advancement division with respect to working in Asia, and assists with alumni relations and other activity in the region alongside his core fundraising activities.

    Prior to joining Imperial College London, Peter worked for Merton College, University of Oxford, in regular giving and subsequently major gifts. Whilst completing his studies at Oxford as a student, Peter first worked in fundraising as a student caller, and later a student supervisor, at the University of Oxford Development Office. He holds a Batchelor’s Degree in Theology, from St. Peter’s College, University of Oxford.

    Claire O'Sullivan

    Claire O'Sullivan

    Associate Director (Global Engagement), University of Birmingham

    Claire is responsible for the high quality delivery of engagement programmes at the University of Birmingham, which includes tailored programming for a variety of audiences (alumni, supporters, parents, staff, students and friends).  The team are responsible for creating warm audiences who are inspired to give their time, philanthropic support and networks for the benefit of the University and students. Claire leads the international fundraising and engagement strategy, with an ambitious goal of creating a sustainable pipeline of income and engaged supporters in key international markets.

    Claire has worked at the University of Birmingham since 2003 and has held a variety of roles in the team including Head of Alumni Relations from 2011, a portfolio which was expanded to Supporter Engagement in 2014. Claire was Acting Director of Development and Alumni Relations from August – December 2015, leading the team through the close and celebration phases of the University’s £193.6million Circles of Influence campaign. Claire has been an active volunteer with CASE for several years and is co-Chair of the alumni relations track at the Europe Annual Conference (2017-18) and a member of the Alumni Relations Institute Faculty (2017-18).

    Holly Peterson

    Holly Peterson

    Crystal Apple Winner
    Head of Constituency Engagement, University of London

    Holly Peterson is Head of Constituency Engagement at the University of London. Holly has more than 20 years’ experience in development, communications and alumni relations. She has held senior advancement posts at the University of Cambridge and the University of Exeter, as well as roles at The Nature Conservancy and World Learning.  She currently serves on the CASE Europe Research Advisory Committee.

    Holly holds a BA from Hollins University (for which she co-chairs the UK alumnae chapter) and an MSc from the London School of Economics.

    Mark Phillips

    Mark started out in fundraising back at the end of the 1980s at Actionaid, before moving on to the YMCA where he eventually became Head of Fundraising. Mark set up Bluefrog in 1997 and still manages it now.

    His key interest is in understanding what donors want and need from charities. He focuses on building relationships with donors that have an active connection / interest with a cause. We don’t look at acquisition or retention or legacies in isolation but focus on understanding how donors want to support the work of charities at different times in their lives. We then create the communication programmes that answer their needs and engage them for life with the causes that they care about.

    Ben Plummer-Powell

    Ben Plummer-Powell

    Chief Philanthropy & Global Engagement Officer, The London School of Economics and Political Science

    Ben joined LSE in February 2018. Ben serves as a member of LSE’s senior management team, has strategic oversight for philanthropy, alumni engagement, corporate engagement, international strategy and global academic partnerships. Ben leads on the most significant philanthropic opportunities and directs the School’s major philanthropy campaign in support of LSE 2030, travelling extensively overseas. Ben is also a senior inclusivity champion for the School.

    Outside of LSE, Ben is a Board member for the Council for Advancement and Support of Education (CASE Europe) and is a member of the Pitt Rivers Museum Advisory Board. Prior to LSE, Ben worked at Oxford University for 8 years, overseeing the University’s fundraising teams, where the Oxford Thinking Campaign grew from £800m to £2.7bn. Prior to Oxford, Ben spent ten years at Warwick University, initially in international marketing and recruitment, and then overseeing philanthropy, alumni and corporate engagement at Warwick Business School and serving the wider University leading on international philanthropy in East Asia. Having secured a scholarship to attend a private secondary school, and having received funding for undergraduate and graduate study, Ben is a passionate advocate of social mobility and the role of education for the betterment of society.

    Christian Propper

    Christian Propper

    Head of Marketing and Insights , University of Oxford

    Christian Propper heads up the University of Oxford’s Marketing and Insights team within the Development Office.  As such, Chris oversees the creation and implementation of fundraising campaigns and appeals for causes such as student support, access to water in Africa, better facilities and activities for the elderly at the Ashmolean Museum and conservation of maps and books at the Bodleian.  The team also delivers reporting and insights across all fundraising activities for the University and its independent colleges.

    Chris has worked in development over 20 years: within HE, the independent school sector, and as a consultant with organisations such as Graham-Pelton and Rux-Burton Associates.  Over the years, Chris has merged his regular giving and fundraising skills with skills in data management, system process, analytical and insight.  He has developed a variety of techniques, including Culture of Giving Scores, engagement matrices and bespoke prospect management systems to help fundraisers prioritise their activities across a variety of charitable organisations. 

    Chris is an alumnus of the Universities of Southampton and Liverpool.  In his spare time, Chris runs Propper-Fundraising.com – a free learning resource collating the best fundraising-related blogs in one place.

    Katie Raymond

    Alumni Relations Manager (Student Experience), University College London

    Katie is an experienced Alumni Relations professional and in her current role, Katie has a focus on UCL’s alumni relations student engagement programme, working with internal partners to engage the UCL alumni community with prospective and current students of the university. She also partners with the UCL Faculties of Mathematics and Physical Sciences, Engineering Sciences and the Bartlett School of the Built Environment to build alumni relations activity in support of faculty priorities. Prior to joining UCL, Katie started her career in Alumni Relations with Kingston Grammar School Development Office.

    Rincon, Sandra 2020

    Sandra Rincón

    Founder and President, Holland Alumni network-NL

    Sandra Rincón is Founder and President of Holland Alumni network-Netherlands, Consultant for EU Alumni Program and a PhD candidate at Tilburg University on how intercultural competence and social responsibility can cultivate organizational commitment in higher education.

    With 30 years of experience in international education, Sandra has developed strategies and programs on global alumni networks and stakeholder engagement, intercultural communication and international mobility. She has served as trainer and adviser to governmentsand international organization such as CASE, CLADEA, EAIE, ICARe-Alumni, NAFSA and Nuffic.

    Sandra has also authored various articles on international engagement and is currently co-writing a book on international alumni as strategic partners in international higher education expected publication in Spring 2021. She’s an alumna of UC Davis, UC Irvine and Cal State-Fullerton. She’s passionate about building communities to promote the value of diversity in innovating a more inclusive and kinder world.

     

    Emily Robin

    Emily Robin

    Senior Director of Development, INSEAD

    Emily Robin leads the reunion and leadership giving team at INSEAD, The Business School for the World. She began her career at her alma maters, the University of Pennsylvania and the Wharton School, later oversaw the Major Gifts program at Bryn Mawr College, and relocated to the City of Light to build an integrated advancement department at the American School of Paris.

    Emily is an active industry volunteer, with current and past roles on the CASE Europe Awards committee, the CASE Europe Annual Conference planning committee, the CASE Global Survey for Schools committee, the comité de pilotage of the Association Française des Fundraisers’ Conférence de Fundraising pour l’Enseignement supérieur et la Recherche, and the Board of Directors of the Ecole Française Internationale de Philadelphie. Emily is a Phi Beta Kappa graduate of Penn’s Huntsman Program in International Studies and Business, and holds a Master’s degree with Distinction from University College, London.

    Louise Strong

    Louise Strong

    Campaign Events Manager, Durham University

    Louise is Campaign Events Manager for the Development and Alumni Relations team at Durham University. She is currently lead for the Durham Inspired: Live in Lockdown event series working with the Deputy Director of Alumni Engagement to deliver academic insights, career resources and global support network events to our alumni, donors, students, staff and friends during Covid-19. Louise has many years’ experience delivering successful in-person events within the arts and heritage sector for a diverse range of audiences and stakeholders.

    Rachel Sandison

    Rachel Sandison

    Crystal Apple Winner
    Vice-Principal, External Relations , University of Glasgow

    Rachel Sandison is Executive Director External Relations and Vice Principal at the University of Glasgow. Rachel's responsibilities include domestic and international student recruitment and marketing, corporate and strategic marketing, undergraduate and postgraduate admissions, international affairs and widening participation. Rachel is a chartered marketer and chair of the Glasgow Economic Leadership HE/FE Marketing group. She is a member of the CIM HE Market Interest Group, the Universities Marketing Forum, Universities Scotland International Committee and sits on a number of sector advisory boards.

    Follow @RachelSandison

    Justin Shaw

    Justin Shaw

    Chief Higher Education Consultant , Communications Management

    A frequent speaker and participant at CASE Europe for the last 25 years (his first CASE Europe attendance was in 1995), Justin has worked with universities around the world to help them to assess and address their communications, reputation, positioning and media performance. More than 100 universities have drawn on Justin’s diverse experience – which started in 1990 with his first in-house role at the University of Hertfordshire (the then Hatfield Polytechnic) as Communications and Media Executive. For the last quarter of a century Justin has been a lead consultant at Communications Management (where initially he founded the Education and Skills Sector Practice) and his clients have included Memorial University of Newfoundland, Fairleigh Dickinson University in the USA, IE University in Madrid, Bocconi University in Milan,  the University of Grenoble, Vlerick Business School in Ghent, Ulster University and more than 80 other UK  universities and specialist providers. Justin is a Fellow of the CIPR and he has supported higher education charities including Villiers Park Educational Trust.  He has recently produced two reports examining how to stimulate more academics to be involved in public/external engagement activities – exploring both the UK and the US perspectives. He has also devised several creative engagement campaigns (including the annual Thinkubator Challenge at Nottingham Trent University and the University Alliance’s Expanding Engaged Experts campaign). His early career was in journalism – and he was awarded the title of Reporter of the Year.

    Anita Straujuma

    Anita Straujuma

    Executive Director, Riga Technical University Development

    Anita has vast experience serving for thirty years as volunteer in nonprofit academic organizations. In her professional life after ten years working in IT industry management positions she moved to management of nonprofit organizations. Anita has ten years experience serving in RTU as executive director of Alumni association and recently RTU Development Fund. Anita is also researcher with particular interest in alumni knowledge management.

    Louise Strong

    Campaign Events Manager, Durham University

    Louise is Campaign Events Manager for the Development and Alumni Relations team at Durham University. She is currently lead for the Durham Inspired: Live in Lockdown event series working with the Deputy Director of Alumni Engagement to deliver academic insights, career resources and global support network events to our alumni, donors, students, staff and friends during Covid-19. Louise has many years’ experience delivering successful in-person events within the arts and heritage sector for a diverse range of audiences and stakeholders.

    Headshot of Richard Taylor

    Richard Taylor

    Chief Operating Officer, Loughborough University

    Richard Taylor became the Chief Operating Officer for Loughborough University in September 2013. Previously Richard was the Deputy Registrar (and before that Director of Corporate Affairs & Planning) at the University of Leicester. He joined Leicester in 2003 after holding posts at Durham and Loughborough universities.

    He grew up in Barnsley, South Yorkshire and attended Barnsley College before studying at Durham University where he was Students’ Union President in 1994-5.

    He lives local to Loughborough and is married with two children.

    Annie Thompson

    Deputy Director of Alumni Relations (interim), University College London

    Annie is currently the interim Deputy Director of Alumni Relations for University College London (UCL). Annie manages a team of 10 committed alumni relations professionals who proactively engage, support and involve UCL’s global alumni community of 300,000+ to advance the mission of UCL. Prior to this position, Annie was the Head of Alumni Advocacy and Volunteering also at UCL, where she established a new advocacy and volunteering function within the team, focussing particularly on senior volunteers and advocates. Before joining UCL, she worked for over seven years in Australia in project management, strategy and transformation programmes, particularly at the University of New South Wales, Sydney.

    Martine Torfs

    Martine Torfs

    Head of Alumni Relations, KU Leuven

    Martine Torfs, Head of the Alumni Office at the KU Leuven Fundraising and Alumni Relations Office, is responsible for engaging the worldwide alumni network. The Alumni Office's mission is to build and support the global community of KU Leuven alumni, advising and implementing strategies for alumni relations in close collaboration with Faculties and alumni associations. With a past experience in implementing the university's internationalisation strategy at the International Office, Martine is passionate about aligning alumni programmes and internationalization strategies and engaging stakeholders globally for their Alma Mater.

    Headshot of Thomas Veit

    Thomas Veit

    Director of External Relations, University of Dundee

    Thomas joined the University of Dundee in early 2015 to deliver strategic and executive leadership for the University’s external relations; the External Relations directorate is part of Professional Services and covers all aspects of the student life cycle from student recruitment and admissions (including international), widening access, public engagement and major events, marketing and communications, web-services, design and print as well as development and alumni relations.

    After graduating from Tübingen University, Germany in 1992, Thomas joined Guinness Plc as part of their executive graduate trainee scheme and subsequently worked for over 15 years in marketing roles in the UK and internationally, amongst others for Diageo and Scottish-Newcastle.

    Since 2007 he has worked in various higher education roles, amongst others Head of International Office at De Montfort University and Director of Student Recruitment for the University of Birmingham. Before joining the University of Dundee Thomas was the Director of External Relations at the University of Leicester. He is interested in UK and international HE policy and is a non-executive board member and trustee of Dundee Contemporary Arts (DCA).

    Kate Walker Miles photo

    Kate Walker Miles

    Tutor, RADA Business

    Kate Walker Miles trained at RADA and has a degree in Experimental Psychology from Oxford University. Her training work allows her to combine two of her fascinations – performance and psychology. In addition to her core communications and presentations offerings, she also specializes in 'Off The Cuff' speaking and on-camera presentations. Clients include: Morgan Stanley, Discovery Channel, Channel 4, Ten UK, Oxentia, PA Consulting, Leeds University, and UCL. She offers large masterclasses, group training, and one-to-one personal coaching. Walker Miles is an experienced actor, appearing at the RSC and the Young Vic, in movies, and extensively on TV. She played the lead in Channel 4’s improvised comedy series The Work Experience. She finds humour a very useful tool in her training work. Prior to becoming an actor, Walker Miles was a Hollywood reporter, and produced the TV shows The Big Breakfast and The Word. She has trained many TV presenters who are now household names.

    Anna Wall

    Anna Wall

    Head of Legacy Giving and interim Head of Regular Giving, Imperial College London

    Anna Wall is the Head of Legacy Giving and interim Head of Regular Giving at Imperial College London and has been working in legacy giving for a number of years with experience in the charity sector and Higher Education. Anna established Imperial’s legacy giving programme five years ago and oversees legacy marketing and legacy administration.

    Laura Willis

    Laura Willis

    Development Director, London Philharmonic Orchestra

    Laura has 10 years’ experience fundraising in the arts and culture sector. She has worked in fundraising teams in organisations including the Academy of St Martin in the Fields and the Design Museum. Laura is currently Development Director at the London Philharmonic Orchestra overseeing all areas of fundraising including individual giving, sponsorship and corporate partnerships, trusts and foundations, stewardship and fundraising events. 

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